We operate primarily on a walk-in basis, so reservations aren't required for most visits. For larger groups of 6 or more, we recommend booking in advance by emailing hello@zenchai.co.uk so we can ensure you're seated together. We can also host for birthday parties and other events, please do email us for more information.

Absolutely - we love our dogs and tolerate the people that own them! We have pet wall with all of our amazing pets that have come in, do give us a shout if you'd like to be featured! Dog treats and puppucino's are also available completely free of charge!

Yes we do - all of our coffee's and most of our bubble tea can be made vegan with alternative milks, we have oat and coconut milk which you can choose from completely free of charge. All of our pancakes are made gluten-free however some of the toppings do contain gluten, so please do ask a member of staff to help you make a selection. While we're happy to cater for dietary requirements, please note we work in an open kitchen and cannot guarantee any item is completely free from traces of allergens.

Unfortunately, at this current moment in time we cannot serve our pancakes for takeaway. Soufflé pancakes are best consumed immediately after they are baked for the best user experience. They do not travel well and tend to deflate over time so we've made the conscious decision to stop all takeaway to maintain our quality. Some things are best waiting for - we promise!

Yes - we are kid (and baby) friendly, we also have a high chair available to use.

Yes - we do have a staff toilet available back of house that customers are able to use, we only ask that you treat this space with respect! Please do ask us if you'd like access to these facilities

Yes — we have step-free access, with a level entrance wide enough to accommodate wheelchairs comfortably. if there's anything we can do to make your visit easier, just let our team know.

There is parking available on Victoria Road Car Park which is a minute away from our shop